FAQ | Southeast Health Group

FAQ's

How do I make an appointment?

There are several ways to make an appointment:

Call 800-511-5446 during office hours (*8am to 6pm Monday through Wednesday, and 8am 3pm Thursday & Friday) and speak directly to one of our Customer Service Reps or come in to an office near you during our open intake hours. *Offices that close at 5pm or are by appointment only, please call 800-511-5446.
Have a teacher, social worker, or medical person fill out the “agency referral” form on our website, and we’ll call you to schedule an appointment.

Crisis Services

Crisis Services are available 24/7/365 locally and statewide:

If you are in crisis, please call 800-511-5446 (Local) or 844-493-8255 (Statewide) or you can text TALK to 38255.
Southeast Health Group is contracted to provide mental health and substance use crisis assessments to Health First Colorado (Medicaid) clients in Baca, Bent, Crowley, Kiowa, Otero and Prowers counties 24/7/365.
We have made it part of our mission to serve anyone in crisis and agree to respond to calls for any payer type, including those with third party insurance or no insurance.
If you would like more information about our crisis services, please contact the SHG Crisis Director Terrie Leonard at 800-511-5446.

Is there an office in my community?

We serve Baca, Bent, Crowley, Kiowa, Otero and Prowers Counties:

Visit our Locations Page to find a location near you.
Call 800-511-5446 to schedule an appointment near you.

Do you take private insurance?

We accept most private insurances, as well as Health First Colorado (Medicaid) and Medicare.

Please call 800-511-5446 to speak with a representative.

What Services does SHG provide?

We provide services ranging from Crisis Mental Health, Addiction Therapy to Physical Therapy and many more.

Click Here to view our services on our home page.

What if I don’t know what the problem is?

Our professional staff are skilled in the assessment and diagnosis of a variety of physical, emotional and substance use disorder concerns.

You can discuss what is going on at your first appointment, and we will help direct you to the right treatment professional.

How quickly can I be seen for behavioral health care?

At Southeast Health Group, we do not have a waiting list for behavioral health services.

All behavioral health patients are offered an appointment within seven days of the first contact or referral.
As always, crisis services are available 24/7/365 for those in crisis Call 800-511-5446.

What if I have a complaint about the SHG services I receive?

Our Advocacy Director is available to listen to any concerns you have about our services and help you resolve the issue.

Please contact the Advocacy Director at 800-511-5446.

How do I sign up for Health First Colorado (Colorado's Medicaid) or Private Insurance?

SHG is a CAAS (Certified Application Assistance Site). Our Health Navigators will be able to assist you in signing up for Health First Colorado (Colorado's Medicaid). Call 800-511-5446 to arrange getting assistance.
You can also contact your local county Department of Human Services.
For private insurance options, go to www.connectforhealthco.com.

Intake

All patients, regardless of payer/insurance, are offered an intake appointment within 7 business days. People with urgent needs are offered a same day, walk-in intake appointment.

In many cases, the individual does not accept the first available appointment and therefore it may push them out another week or so until they find an appointment that works with their schedule.
As always, crisis services are available 24/7/365 for those in crisis. It should be noted that crisis services are not necessarily an intake, but instead an assessment of safety. An intake would still need to be completed at another time to be enrolled in outpatient services.

Office Hours For Intakes: By Phone Or In Person (La Junta, Lamar, Rocky Ford, Eads, & Springfield Offices)

Mondays, Tuesdays, Thursdays:

8:00am - 6:00pm

Wednesdays, Fridays:

8:00am - 3:00pm

At Southeast Health Group, we:

Serve all patients regardless of ability to pay
Offer a discounted fee program (sliding fee scale), based on family size and income
Accept Medicaid, Medicare, and CHP+
Will not deny services based on a patient’s: Race, Sex, Disability, Color, Age, Sexual Orientation, National Origin, Religion, Gender Identity

Questions? Please, contact our Front Desk Staff.

There will be a $10 Service Charge on all returned checks

Open Intake Hours

MENTAL HEALTH: 24/7/365 Crisis Services, Family Therapy, Early Childhood services, Trauma Focused Treatment, Personal Finance Group, Healthy Relationships Group, Acudetox, Youth Respite, Life Skills Training: youth & adult, Individual & Group Therapy, School Based Services, Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Peer Support Services, Case Management, Social Skills Training, Self Esteem Group, Nutrition, Health and Hygiene Coaching, Anger Management Group, EMDR (Eye Movement Desensitization and Reprocessing) , Psychiatric Services, Advocacy Services SUBSTANCE USE DISORDER: 24/7/365 Crisis Services, Alcohol/Drug/MRT Intakes, Substance Use Evaluations, DUI Services, Healing Trauma of Abuse Curriculum, MIP Services, Strategies for Self-Improvement & Change, Individual/Group Drug & Alcohol Sessions, Co-occurring Group, Case Management, Moral Reconation Therapy (Adults, Minors) , Relapse Prevention, Drug & Alcohol Testing, Medication Assisted Treatment, Acudetox, RAC – Withdrawal Management Unit, Jail Based Behavioral Health Services, Skills Training, SCRAM (Secure Continuous Remote Alcohol Monitoring), EMDR (Eye Movement Desensitization and Reprocessing), Advocacy Services PRIMARY CARE: Preventive Health Care and Wellness Exams, Immunizations and/or referrals for those immunizations not available in clinic, Acute care, Casting, splinting, biopsies, laceration repair, joint injections, Birth control services, Sexually Transmitted Disease Treatment, counseling and/or referrals, Pregnancy testing, counseling and referral, Sexual health counseling, Chronic Disease Management, Medication Assisted Therapy (Suboxone/Vivitrol) for opioid addictions, Specialty Care Referrals, Nutrition Coaching, In House Referral for Behavioral Health Counseling including substance use disorders and physical therapy, Care Coordination with Hospitalists or other Physicians, Advocacy Services PHYSICAL THERAPY: Hydrotherapy (In House Pool), Strength Restoration, Prevent Aggravation of Chronic Pain, Gait Training, Balance Restoration, Teach Pain Prevention Behaviors, Personal Training, State-of-the-art Equipment, Flexibility Restoration, Two Hot/Cold Plunge Tubs, Function Restoration, Dry Needling, Advocacy Services PEER SUPPORT SERVICES: Peer 613/Peer 404/Day One, New Patient Support, Community Outreach, Provide Safe Social Activities, Peer Run Skills, Support, Social Groups, Overnight Supported Stay, Home Based Peer Support, 1 on 1 Support, WRAP-Wellness Recovery Action Plan, Transportation for SHG Patients/Clients, Crisis Peer Support, Resource Connections, Advocacy Services VOCATIONAL TRAINING: Basic Hygiene, Time Card Entry, Resume Writing, Proper Work Attire, Customer Service Skills, Inventory Skills, Two Training locations (T-shirt Palace & Fuller Engine Service), Embroidery Skills, Vinyl Decal Skills, Screen Printing Skills, Heat Transfer Skills, Workshop Cleaning Skills, Small Engine Maintenance & Repair Skills (Lawn Mowers, Chain Saws, Trimmers, etc.)